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Crafting premium human hair extensions since 1992.
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What happens if there is a quality issue with my order?

2026-10-13
Contact us as soon as possible with photos, videos, order information, and a description of the issue. Our team will review the situation and work with you to find the right solution.
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How quickly will you respond to my inquiry?
Do you provide after-sales support?
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Related questions
1
How do I start working with you?
Simply contact our team and tell us what you're looking for — ready-to-order hair extensions, wholesale products, a custom OEM/ODM project, or a product developed from scratch. We'll help you determine the right next step.
2
Can you help me choose the right product?
Yes. Not sure which product, color, texture, length, or specification fits your market? We'll recommend based on your target customers, application, and product positioning.
3
Do you provide after-sales support?
Yes. Our service continues after shipment — product questions, order issues, quality concerns, and follow-up requirements are all supported for long-term cooperation.
4
How quickly will you respond to my inquiry?
We respond to product, sampling, quotation, and order inquiries promptly — typically within 24 hours on business days.
5
Can I change my specifications after placing an order?
Changes may be possible before production reaches certain stages. Contact our team as early as possible if you need to modify your order — we'll assess the impact on production and delivery.
6
How do I place an order?
The process is simple: Requirement Confirmation → Product Development → Sample → Sample Approval → Order Confirmation → Bulk Production → Quality Inspection → Packaging → Shipping. Our team guides you through every stage.
GET IN TOUCH WITH Us
Crafting premium human hair extensions since 1992.
Since 1992, Haiyi Hair has dedicated itself to the human hair industry — growing from a family business in raw hair material into a professional human hair extensions manufacturer.
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Rm 1001, building 2. Central park No.120 xiazhuang Rd, Licang District, Qingdao, China
Contact with us
Contact: Lori Wang
Tel: +86 137 9288 1259
WhatsApp: +86 137 9288 1259
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